Privacy Policy

Personal Information: When you use our services, we may collect:

• Name and contact information (email, phone number)
• Business information (company name, website)
• Payment information (processed securely through third-party processors)
• Communication preferences and history

Content Information:

• Raw video, audio, and media files you submit for editing
• Project specifications, briefs, and feedback
• Final deliverables and associated metadata

Usage Information:

• Browser type and version
• Device information and IP address
• Pages visited and time spent on our website
• Referral sources and click patterns

We use the collected information to:

• Provide, maintain, and improve our content creation services
• Process your orders and manage billing
• Communicate with you about projects, updates, and promotions
• Personalize your experience and deliver relevant content
• Analyze usage patterns to enhance our services
• Comply with legal obligations and resolve disputes
• Prevent fraud and ensure platform security

We may share your information with:

Service Providers: Trusted third parties who assist us in operating our business (payment processors, hosting providers, analytics services). These parties are contractually obligated to protect your information.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements: When required by law, legal process, or to protect our rights and safety.

We do NOT sell your personal information to third parties.

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage with access controls
• Regular security audits and monitoring
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format
• Object: Object to certain processing of your information

To exercise these rights, please contact us at hello@echopulse.com

We retain your information for as long as necessary to:

• Provide our services and fulfill your requests
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for operational purposes

Project files are typically retained for 90 days after delivery, unless otherwise agreed. After this period, files are securely deleted.

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.